XADM: Users May Experience Delays When They Connect to an Exchange 2000 Server; Fix Requires Exchange 2000 SP2 (326513)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q326513

SYMPTOMS

In a clustered environment, users may have problems when they try to connect to an Exchange 2000 server. If you view the data in the System Monitor log, the MSExchangeIS\RPC Requests counter continues to increase. If the MSExchangeIS\RPC Requests counter remains at more than 20 for more than one minute, you are experiencing the problem that this article describes.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table.
   File name      Version    
   --------------------------
   Ccmproxy.dll   6.0.5771.31
   Davex.dll      6.0.5771.31
   Drviis.dll     6.0.5771.31
   Dsaccess.dll   6.0.5771.31
   Dscmsg.dll     6.0.5771.31
   Ese.dll        6.0.5771.31
   Eseperf.dll    6.0.5771.31
   Eseperf.hxx    N/A
   Eseperf.ini    N/A
   Excdo.dll      6.0.5771.31
   Eximap4.dll    6.0.5771.31
   Exmgmt.exe     6.0.5771.31
   Exnntp.dll     6.0.5771.31
   Exoledb.dll    6.0.5771.31
   Expop3.dll     6.0.5771.31
   Exproto.dll    6.0.5771.31
   Exprox.dll     6.0.5771.31
   Exres.dll      6.0.5771.31
   Exsmtp.dll     6.0.5771.31
   Exsp.dll       6.0.5771.31
   Exwmi.dll      6.0.5771.31
   Febecfg.dll    6.0.5771.31
   Iisif.dll      6.0.5771.31
   Iisproto.dll   6.0.5771.31
   Imap4be.dll    6.0.5771.31
   Imap4evt.dll   6.0.5771.31
   Imap4fe.dll    6.0.5771.31
   Imap4svc.dll   6.0.5771.31
   Jcb.dll        6.0.5771.31
   Mad.exe        6.0.5771.31
   Madmsg.dll     6.0.5771.31
   Mdbmsg.dll     6.0.5771.31
   Mdbsz.dll      6.0.5771.31
   Msgtrack.dll   6.0.5771.31
   Nntpex.dll     6.0.5771.31
   Pcproxy.dll    6.0.5771.31
   Phatcat.dll    6.0.5771.31
   Pop3be.dll     6.0.5771.31
   Pop3evt.dll    6.0.5771.31
   Pop3fe.dll     6.0.5771.31
   Pop3svc.dll    6.0.5771.31
   Protomsg.dll   6.0.5771.31
   Store.exe      6.0.5771.31
   Tokenm.dll     6.0.5771.31
   X400prox.dll   6.0.5771.31
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2 (SP2).

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange2000preSP4fix kbfix kbQFE KB326513
©2004 Microsoft Corporation. All rights reserved.