SMS: Updated Source Files of a Package Do Not Reach Distribution Points on Child Sites (326417)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q326417

SYMPTOMS

If you update the source files of a package, and then the Systems Management Server (SMS) Distribution Manager tries to update the compressed package at the same time that the sender is sending the compressed package to child sites, the updated source files of the package do not reach the distribution points on the child sites. However, the distribution points on the parent site are updated.

NOTE: The following information is recorded in the Distmgr.log file: 

Cannot delete the stored package file \\H509\SMS_CPSD$\CCC00001.PCK. Win32 error = 32  $$<SMS_DISTRIBUTION_MANAGER>

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix for SMS 2.0 Service Pack 4 (SP4) should have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size   File name       Platform 
   ------------------------------------------------------------------------
   01-May-2002  15:35  2.0.1493.4123     537,024  Baseutil.dll    Intel
   01-May-2002  15:45  2.0.1493.4125     231,824  Distmgr.dll     Intel
   26-Sep-2001  01:14  2.0.1250.7        762,688  Preinst.exe     Intel
   01-May-2002  15:35  2.0.1493.4123     827,152  Baseutil.dll    Alpha 
   01-May-2002  15:45  2.0.1493.4125     360,720  Distmgr.dll     Alpha
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the files listed in this table may also contain additional files.

WORKAROUND

To work around this problem, use either of the following methods:
  • Force an update to all distribution points of the package (make sure that the sender is not sending the package at the same time).

  • Wait until the sender has finished sending the package to all destined sites in the hierarchy before you update the package source files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To install the hotfix, use one of the following methods, as appropriate to your circumstances.

Use the Hotfix Installer

NOTE: Use this method only with Intel-based computers.
  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the update file (Q326417.exe) and platform folders to the new folder. The update file must be located one folder "above" the platform folders in the folder structure.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Run Q326417.exe, and then follow the instructions in the wizard.

Manually Install the Hotfix

  1. Create a folder in a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfix files to the new folder.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Stop all SMS services, and then stop the Windows Management service or the Windows Management Instrumentation service.
  6. Replace the Baseutil.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  7. Replace the Distmgr.dll file in the Sms_root_folder\Bin\Platform folder with the version from the hotfix.
  8. Restart all of the SMS services, and then restart the Windows Management service or the Windows Management Instrumentation service.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix KB326417
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