OFFXP: Err Msg: The Folder That this Web Page Would Use to Organize Supporting Files Is Already Reserved for Use in the Current Location (326413)


The information in this article applies to:

  • Microsoft Office XP
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q326413

SYMPTOMS

If you save a PowerPoint 2002 presentation or a Word 2002 document as a Web page, and then try to publish the PowerPoint presentation or Word document to a File Transfer Protocol (FTP) Web site, you may receive the following error message:
The folder that this Web page would use to organize supporting files is already reserved for use in the current location. Please choose a different name or location for this Web page.

CAUSE

This problem may occur if you try to publish to an FTP location on a UNIX server.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   -------------------------------------------
   10-Jan-2003  12:05  6,758,188  Shared.msp    (Client Update)
   10-Jan-2003  13:17  7,384,376  Sharedff.msp  (Full File Update)
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size        File name     
   ------------------------------------------------------
   09-Jan-2003  22:31  10.0.4907.0  10,005,064  Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


WORKAROUND

To work around this problem, do one of the following:
  • Publish to a local location (for example, to a folder on your hard disk), and then use an FTP program to transfer the files to the UNIX server.

    -or-
  • Publish to an FTP location on a Microsoft Windows 2000 or later server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbQFE kbbug kbfix KB326413
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