XADM: Cannot Delete or Move Messages in Messaging Client (326396)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q326396

SYMPTOMS

When you try to delete a message from the Inbox, or move messages between folders in your messaging client program, you may receive the following error message:
The item could not be deleted. It was either moved or already deleted, or access was denied.

CAUSE

This behavior may occur in the following situation:
  • A Web-store event sink is registered or enabled either locally for the mailbox, or globally for the mailbox store.

    -and-
  • The mailbox has exceeded its storage quota limit.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/30/2005
Keywords:kbHotfixServer kbQFE kbExchange2000preSP4fix kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix kbQFE KB326396
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