XADM: Access Violation Occurs When Exchange Information Store Processes a Message (326370)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q326370

SYMPTOMS

When the Microsoft Exchange 2000 Server information store processes an inbound Simple Mail Transfer Protocol (SMTP) e-mail message, an access violation may occur.

If the correct symbols are installed on the computer, the Dr. Watson log or the corresponding User.dmp file contains a call stack similar to the following: 

26b3f748 006cfee1 16db7690 0000006a 00000000 store!EcSetCorrectRecipType+0x161
26b3fa94 005aa228 26b3fc60 ffffffff 26b3fc80 store!EcLocallyDeliverMsg+0xde5
26b3fab4 269cffa0 26b3fc60 ffffffff 26b3fc80 store!EcDoLocalDeliveryOp2+0x50
26b3fad8 269c4761 00000039 26b3fc60 ffffffff EXSMTP!CMdbLogon__HrDoLocalDelivery+0x8a
26b3fc94 269c435a 00000246 00000004 26b3feb4 EXSMTP!COmsgWrapper__HrDoLocalDelivery+0x349
26b3fef4 269c253c 0842f6e8 048e3e08 00000000 EXSMTP!misfnDoLocalDelivery+0x2f0
26b3ff10 269c2c29 238e182c 048e3e08 00000000 EXSMTP!Dispatch+0x132
26b3ff30 269c2b8f 08403c80 048e3e08 77e86ad6 EXSMTP!CMdb__DefaultMdbQueueThreadRoutine+0xb1
26b3ff58 004caa06 77e86659 00000000 26b3ffb4 EXSMTP!CMdb__MdbQueueThreadRoutine+0x1ae
26b3ff6c 61bd1247 00000000 00000000 00000001 store!TI__Invoke+0x83
26b3ffb4 77e8758a 0bdd0ea0 00000001 bffdf000 MDBTASK!MdbTaskPoolThread+0x22
26b3ffec 00000000 61bd1174 0bdd0ea0 00000000 KERNEL32!BaseThreadStart+0x52

CAUSE

This problem may occur if one of the recipient addresses on the To: line of the e-mail message cannot be located.

RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database (MDB) patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:

329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/30/2005
Keywords:kbHotfixServer kbQFE kbExchange2000preSP4fix kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix kbQFE KB326370
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