RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The version of this fix for French Office should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
18-SEP-2002 18:40 164,864 Mspfr32.msp
18-SEP-2002 18:49 190,464 Mspfr32_Admin.msp
The version of this fix for another language version of Office + French Proofing Tools from the Proofing Tools CD should have the following file attributes or later:
Date Time Version Size File name
-------------------------------------------------------
19-SEP-2002 15:30 226,304 Ptk.msp
19-SEP-2002 15:31 161,280 Ptk_Admin.msp
After the hotfix is installed, the French version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
08-JUL-2002 02:59 1.7.0.80 278,528 Mspfr32.dll