XL2002: You Cannot Open an Excel File By Double-Clicking the File After You Apply Excel 2002 Update: June 19, 2002 to the Thai-Language Version of Office XP SP-1 (326034)


The information in this article applies to:

  • Microsoft Excel 2002
This article was previously published under Q326034

SYMPTOMS

When you download and install the Microsoft Excel 2002 Update: June 19, 2002 on a computer where the Thai-language version of Microsoft Office XP Service Pack 1 (SP-1) is installed, you may notice that you cannot open existing Excel files when you double-click the files. For example, when you double-click an .xls file, Excel starts as expected, but the file does not open.

CAUSE

This problem may occur if you apply the Excel 2002 Update: June 19, 2002 to the Thai-language version of Office XP SP-1 on a computer that is configured to use Thai-language settings.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time    Size        File name
   ---------------------------------------------------
   08-Jul-2002  19:09   14,111,744  Excel_admin.msp
   08-Jul-2002  18:27   13,290,640  Excel.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date         Time   Version       Size       File name
   -------------------------------------------------------------
   04-Jul-2002  02:37  10.0.4302.0   9,173,576  Excel.exe

WORKAROUND

To work around this problem, open the file after you start Excel. To do so:
  1. Start Excel.
  2. On the File menu, click Open.
  3. In the Open dialog box, locate the file that you want to open, and then click Open.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about the Excel 2002 Update: June 19, 2002, click the following article number to view the article in the Microsoft Knowledge Base:

323548 XL2002: Overview of Excel 2002 Update: June 19, 2002

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix KB326034
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