"Dynamic Link Library TSCTRC.dll Could Not Be Found" Error Message When You Install Terminal Services Client (326019)
The information in this article applies to:
- Microsoft Windows 2000 Server SP3
- Microsoft Windows 2000 Advanced Server SP3
- Microsoft Windows 2000 Professional SP3
This article was previously published under Q326019 SYMPTOMS
If you try to run the Terminal Services client Setup program, you may receive an error message similar to the following:
Conman.exe - Unable To Locate DLL
The dynamic link library TSCTRC.dll could not be found in the specified path C:\Program Files\Terminal Services Client;.;C:\WINNT\System32;C:\WINNT\System;C:\WINNT;C:\WINNT\system32;
C:\WINNT;C:\WINNT\system32\Wbem.
If you click OK, the installation continues and completes successfully. You can start the Terminal Services client program (MSTSC.exe), but when you try to start the Terminal Services connection manager (Conman.exe) you receive this error message again.
CAUSE
This behavior occurs because the Terminal Services connection manager program (Conman.exe) cannot find the debug file, Tsctrc.dll, in the %SYSTEMDRIVE%\Program Files\Terminal Services Client folder.
RESOLUTION
To work around this issue, copy the Tsctrc.dll file from the %WINDIR%\system32\clients\tsclient\net\win32 folder, and then paste it into the %SYSTEMDRIVE%\Program Files\Terminal Services Client folder.
NOTE: You can do this either before or after you install the Terminal Services client program.
After you do this, you can start the Connection Manager program successfully.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 11/19/2003 |
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| Keywords: | kberrmsg kbprb KB326019 |
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