Casino: Game Closes Unexpectedly When Accepting a Comp (326000)

RESOLUTION

To resolve this problem, follow these steps in the order in which they are presented.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Perform a Clean Boot Operation

Start Windows by loading a minimal set of drivers and services. This process, also known as a clean boot, provides as "clean" an installation environment as possible in which to reinstall a program. To perform a clean boot, follow the steps that are appropriate for your operating system.

NOTE: For more information about how to use a clean boot in other operating systems, see the "More Information" section later in this article.

Microsoft Windows 98

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab, click Selective Startup, and then click to clear the following check boxes:
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process Win.ini File
   • Load Startup Group Items
   
   
3. Click OK, and then restart your computer when you are prompted to do so.

For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

Microsoft Windows XP

NOTE:You must be logged on as an administrator or a member of the Administrators group in to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   
   
   • Process SYSTEM.INI File
   • Process WIN.INI File
   • Load Startup Items
   
   You cannot clear the Use Original BOOT.INI check box.
3. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart to restart your computer.

For additional information about how to perform a clean boot, click the article number below to view the article in the Microsoft Knowledge Base:

Remove Casino

In Windows 98

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, double-click Microsoft Casino.
4. Click to select the Uninstall check box, and then click OK.
5. When the removal is completed, click OK, and then close the Add/Remove Programs window.

In Windows XP

1. Click Start, and then click Control Panel.
2. Double-click Add or Remove Programs.
3. In the Currently installed programs list, click Microsoft Casino.
4. Click Change/Remove.
5. Follow the on-screen instructions to remove the program, and then close the Add/Remove Programs window.

Delete the Casino Folder

1. Click Start, and then click Run.
2. In the Open box, type the following: c:\program files\microsoft games
   
   
3. Click OK.
4. Right-click the Microsoft Casino folder, and then click Delete.
5. Click Yes, and then close the Microsoft Games window.

Empty the Temp Folder in Windows

1. Double-click My Computer.
2. Locate and then click the following temp folder: In Windows 98: C:\Windows\Temp
   
   In Windows XP: C:\Documents and Settings\user name\Local Settings\Temp
   
   
3. On the Edit menu, click Select All.
4. On the File menu, click Delete, and then click Yes.

Perform Disk Maintenance

To try to resolve any hard disk problems, follow these steps:

1. On the Desktop, right-click Recycle Bin, and then click Empty Recycle Bin. If you are prompted to confirm, click Yes.
2. Click Start, point to Programs or All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
3. If you are prompted to select a drive, select the drive on which you plan to install Casino, and then click OK.
4. Click OK, and then click Yes.
5. In Windows 98, click Start, point to Programs, point to Accessories, point to System Tools, and then click ScanDisk.
   
   NOTE: ScanDisk is not available in Windows XP. Go to step 8.
6. Click to select the Thorough check box, click to select the Automatically fix errors check box, and then click Start.
7. When ScanDisk is completed, click Close two times.
8. Click Start, point to Programs or All Programs, point to Accessories, point to System Tools, and then click Disk Defragmenter.
9. If you are prompted to select a drive, select the drive on which you plan to install Casino, and then click OK.
10. If the Disk Defragmenter does not start automatically, click Defragment.
11. When the disk is defragmented, close Disk Defragmenter.

Reinstall Casino

Insert the Microsoft Casino disc into your CD-ROM drive or DVD-ROM drive, and then follow the on-screen instructions to reinstall the program.

Return from a Clean Boot State

In Windows 98

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab, click Normal Startup, and then click OK.
3. When you are prompted to restart your computer, click Yes.

In Windows XP

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup - load all device drivers and services.
3. Click OK. Click Restart when you are prompted to restart your computer.