You cannot modify a personal address book contact in Outlook 98 and in Exchange 5.5 (325985)

CAUSE

This problem may occur if the following conditions are true:

You are using Microsoft Outlook 98 as your e-mail client.
You are using a messaging profile that contains a PAB with Internet mail addresses.
Your Microsoft Exchange Server mailbox has been moved from one Microsoft Exchange Server 5.5 site to a different site.
The old site information is replicated to the new site.

This problem occurs because Outlook 98 uses some cached information from the original Exchange Server site when it looks up the address template to use for the PAB entry. Because the cached entry has incorrect site information, the contact cannot be modified.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Microsoft Exchange Server 5.5 Service Pack 4 (SP4) must be installed on the computer before you install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time    Version      Size     File name
------------------------------------------------------------
01-Jul-2002  11:16   5.5.2656.53  140,048  Emsabp32.dll

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages

To fix the problem that is described in this article, install this updated Emsabp32.dll file on each computer that is running Outlook 98. You do not have to install the hotfix on the Exchange Server computer.

To apply the hotfix, extract the updated Emsabp32.dll from the hotfix, and then copy the updated file to the Outlook client computer. Follow these steps:

Run the hotfix file by using the a/x switch to extract the Emsabp32.dll file.
Rename the existing Emsabp32.dll file that is located in the %Systemroot%\System32 folder on the Outlook 98 client computer, and then copy the updated file to the same %Systemroot%\System32 folder on the Outlook 98 client computer.

Note The updated Emsabp32.dll file must only be used with Outlook 98. Do no use the updated file with Microsoft Outlook 2000, Microsoft Outlook 2002, or any other version of Outlook.