MacWDX: Fonts Appear on Tools Menu and on Fonts Menu (325953)


The information in this article applies to:

  • Microsoft Word X for Mac
This article was previously published under Q325953

SYMPTOMS

The Tools menu unexpectedly contains a list of fonts, followed by the items that typically appear on the Tools menu. The same list of fonts appears on the Fonts menu.

RESOLUTION

To resolve this behavior, follow these steps.

NOTE: In the following steps, username is the name of the local user's Home folder.
  1. Open the Hard Drive:Users:username:Library:Preferences:Microsoft folder, and then drag the following files to the Trash:

    • Office Font Cache (10)
    • Word Settings (10)
  2. Open the Hard Drive:Users:username:Library:Preferences folder, and then drag the following file to the Trash:

    • com.microsoft.Word.plist
  3. Open the Hard Drive:Applications:Microsoft Office X:Templates folder, and then drag the following file to the Trash:

    • Normal
  4. If the behavior still occurs, drag the following folder to the desktop, and then rename it:

    Hard Drive:Users:username:Library:Preferences:Microsoft

  5. If the behavior still occurs, follow these steps:
    1. Remove Microsoft Office X for Mac.For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

      312172 MacOFFX: How to Remove Office v. X from Your Computer

    2. Reinstall Office X, and then confirm that your Office programs are working.
    3. Install Microsoft Office X for Mac Service Release 1 (SR-1).For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

      323601 MACOFFX: How to Obtain and Install Microsoft Office v. X for Mac Service Release 1 (SR-1)

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbprb KB325953
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