XWEB: 'Internal Server Error' Error Message When You Try to Use Outlook Web Access (325924)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q325924

SYMPTOMS

When you try to log on to Microsoft Outlook Web Access (OWA), you may receive either of the following error messages:
Internal Server Error
Automation server can't create object

CAUSE

This issue may occur when the Microsoft XML parser (Msxml.dll) is not registered on the Exchange 2000 Server-based computer.

RESOLUTION

To resolve this issue:
  1. Quit all running programs.
  2. Click Start, click Run, type cmd in the Open box, and then press ENTER.
  3. At the command prompt, type tlist -m msxml.dll, and then press ENTER.

    NOTE: Tlist.exe displays a list of active processes. You can install it together with a number of other Windows 2000 support tools by running Setup.exe from the Support\Tools folder on your Windows 2000 CD-ROM. You can also extract it directly from the Support\Tools\Support.cab file.
  4. Examine the list of running processes. If the Msxml.dll module is listed under any of the running processes, use Task Manager to close the process.
  5. To register Msxml.dll, type regsvr32 msxml.dll at the command prompt, and then press ENTER.
  6. Type exit, and then press ENTER to close the command prompt.
Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kberrmsg kbprb KB325924
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