You cannot open a Word 97 document or a Word 98 document in Internet Explorer when Word 2000 is installed (325841)


The information in this article applies to:

  • Microsoft Word 2000
  • Microsoft Word 98 for Windows
  • Microsoft Word 97 for Windows
This article was previously published under Q325841

SYMPTOMS

When you open a Microsoft Word 97 for Windows document or a Microsoft Word 98 for Windows (Japanese edition only) document in Microsoft Internet Explorer on a computer on which Word 2000 is installed, the Word 2000 process may end and you may not receive any error messages. This problem does not occur if the grammar checker is turned off.

CAUSE

This problem may occur if the previous version of a Word document is opened in Internet Explorer, when the grammar checker is running.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack


The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time        Size         File name
   ---------------------------------------------------------
   01-Oct-2002    04:54:49    4,675,248    Winword_admin.msp
   01-Oct-2002    03:27:00    4,022,080    Winword.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Version     File name     
   ----------------------------------------
   20-Aug-2002    9.0.0.6815  Winword.exe

WORKAROUND

To work around this problem, turn off the background Spelling and Grammar feature. To do so, follow these steps:
  1. On the Tool menu, click Options, and then click the Spelling and Grammar tab.
  2. Click to clear the following two check boxes, and then click OK.
  • Check spelling as you type.
  • Check grammar as you type.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2000preSP4fix kbOffice2000SP3Fix kbOffice2000preSP3fix kbbug kbfix KB325841
©2004 Microsoft Corporation. All rights reserved.