XADM: The Exchange 2000 Information Store Stops Unexpectedly Because of an Access Violation That Occurs When Converting HTML or RTF Messages (325743)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q325743

SYMPTOMS

The Exchange 2000 Server Information Store may stop unexpectedly because of an access violation.

CAUSE

This problem occurs because of a logic error in the code that converts Hypertext Markup Language (HTML) and Rich Text Format (RTF) messages in the Exchange 2000 information store.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. 
   File name      Version
   ------------------------------
   Store.exe      6.0.5771.26
   Ccmproxy.dll   6.0.5771.26
   Davex.dll      6.0.5771.26
   Drviis.dll     6.0.5771.26
   Dsaccess.dll   6.0.5771.26
   Dscmsg.dll     6.0.5771.26
   Ese.dll        6.0.5771.26
   Eseperf.dll    6.0.5771.26
   Eseperf.hxx    6.0.5771.26
   Eseperf.ini    6.0.5771.26
   Excdo.dll      6.0.5771.26
   Eximap4.dll    6.0.5771.26
   Exmgmt.exe     6.0.5771.26
   Exnntp.dll     6.0.5771.26
   Exoledb.dll    6.0.5771.26
   Expop3.dll     6.0.5771.26
   Exproto.dll    6.0.5771.26
   Exprox.dll     6.0.5771.26
   Exres.dll      6.0.5771.26
   Exsmtp.dll     6.0.5771.26
   Exsp.dll       6.0.5771.26
   Exwmi.dll      6.0.5771.26
   Febecfg.dll    6.0.5771.26
   Iisif.dll      6.0.5771.26
   Iisproto.dll   6.0.5771.26
   Imap4be.dll    6.0.5771.26
   Imap4evt.dll   6.0.5771.26
   Imap4fe.dll    6.0.5771.26
   Imap4svc.dll   6.0.5771.26
   Inproxy.dll    6.0.5771.26
   Jcb.dll        6.0.5771.26
   Mad.exe        6.0.5771.26
   Madmsg.dll     6.0.5771.26
   Mdbmsg.dll     6.0.5771.26
   Mdbsz.dll      6.0.5771.26
   Msgtrack.dll   6.0.5771.26
   Nntpex.dll     6.0.5771.26
   Pcproxy.dll    6.0.5771.26
   Phatcat.dll    6.0.5771.26
   Pop3be.dll     6.0.5771.26
   Pop3evt.dll    6.0.5771.26
   Pop3fe.dll     6.0.5771.26
   Pop3svc.dll    6.0.5771.26
   Protomsg.dll   6.0.5771.26
   Tokenm.dll     6.0.5771.26
   X400prox.dll   6.0.5771.26
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.
Modification Type:MinorLast Reviewed:6/5/2003
Keywords:kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix KB325743
©2002 Microsoft Corporation. All rights reserved.