You may receive the "Failed to load ACT.DOT template" error message when you try to connect an ACT! template in Word 2002 (325724)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q325724

SYMPTOMS

When you try to connect an ACT! template in Microsoft Word 2002, you may receive the following error message:
Failed to load ACT.DOT template
For example, when you use Word 2002 to write a letter to a Microsoft Outlook contact in ACT!, you may receive this error message.

Additionally, the mouse pointer may stop responding.

CAUSE

This behavior occurs if the Officeav.dll add-in is loaded when Norton Antivirus 2000 or a later version is installed on your computer.

RESOLUTION

To resolve this behavior, visit the following Symantec Web site to obtain either an updated version of the product or to receive help with the reconfiguration of the product.

http://www.Symantec.com/techsupp/

MORE INFORMATION

ACT! is a product of Interact Commerce Corporation, a Division of Best Software. For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbtshoot kberrmsg kbprb KB325724 kbAudEndUser
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