RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Office XP product name Public Update that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of
this fix should have the following file attributes or later:
<FIXEDTEXT>
Date Time Version Size File name
----------------------------------------------------------
25-Oct-2002 18:35 1,804 Hotfix.txt
25-Oct-2002 01:12 3,132 Readme.txt
25-Oct-2002 01:07 5,728,836 Winword.msp
25-Oct-2002 01:28 5,639,208 Winword_Admin.msp
</FIXEDTEXT>
After the hotfix is installed, the English version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
<FIXEDTEXT>
Date Time Version Size File name
----------------------------------------------------------
24-Oct-2002 11:44 10.0.4622.0 10,598,984 Winword.exe
</FIXEDTEXT>