"This operation has been canceled due to restrictions in effect on this computer" error message when you click a hyperlink in an Office XP program (325478)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Office XP, when used with:
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98
This article was previously published under Q325478

SYMPTOMS

When you click a hyperlink in any Microsoft Office XP program, you may receive the following error message:
This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.

CAUSE

This problem may occur when you apply the Only run allowed Windows Applications (RestrictRun) system policy on a Microsoft Windows 98-based computer or a Microsoft Windows Millennium Edition-based computer.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   -----------------------------------------------
   28-Aug-2002  18:47  6,723,112  Shared.msp        (Client Update)
   28-Aug-2002  19:36  5,939,248  Shared_admin.msp  (Admin Update)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date         Time   Version      Size        File name     
   ------------------------------------------------------
   09-Aug-2002  03:20  10.0.4406.0  10,000,968  Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Run only allowed Windows Applications (RestrictRun)

When this system policy is enabled, users can run only applications listed in the value data field of a particular registry key. Applications that can run and start other applications are also restricted to the applications that appear in this value data field.

For more information about this policy, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/xp/two/admc06.htm

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbofficexppresp3fix kbbug kbfix KB325478
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