You cannot access Word documents by using Outlook Web Access on a server that is running SharePoint Portal Server (325355)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows Server 2003
    • the operating system: Microsoft Windows XP
    • the operating system: Microsoft Windows 2000, Server
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows XP
    • the operating system: Microsoft Windows 2000 SP1
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98
  • Microsoft Internet Explorer 5.5 SP2, when used with:
    • the operating system: Microsoft Windows 2000
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows 95
This article was previously published under Q325355
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You may not be able to access Microsoft Word documents by using Microsoft Outlook Web Access (OWA) on a server that is running Microsoft SharePoint Portal Server. This problem may occur if the path of the folder that contains the document contains more than 100 characters.

CAUSE

This problem occurs because the MAX_WEB_FOLDER_LENGTH attribute is defined with a set limit of 100 characters. After you apply this hotfix, the MAX_WEB_FOLDER_LENGTH attribute is defined with a set limit of 260 characters. The hotfix changes the limit to 260 characters because some earlier versions of Microsoft Office have a limit of 260 characters, and this new limit will work correctly with earlier versions of Office.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. This fix is available for Internet Explorer 5.5 Service Pack 2 (SP2), Internet Explorer 6, and Internet Explorer 6 SP1. 
Internet Explorer 5.5 Service Pack 2 and Internet Explorer 6
   Date         Time   Version         Size     File name
   ------------------------------------------------------
   27-Jun-2002  19:01  5.50.4917.2800  237,840  Iepeers.dll
				
Internet Explorer 6 Service Pack 1
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   26-Feb-2004  19:53  6.0.2800.1294  232,448  Iepeers.dll

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

After you apply the 325355 software update that is described in this article, the following registry key on a computer that is running Internet Explorer 6 SP1 permits you to enable the 260-character limit and also permits you to disable the 260 character and revert to the 100 character limit for backward compatibility. You must manually create the iexplore.exe entry in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\KB325355_INCREASE_WEBFOLDER_MAXURLLENGTH_TO_260CHAR subkey. To do this, follow these steps:

Note This section only applies to Internet Explorer 6 Service Pack 1.
  1. Click Start, click Run, type regedit, and then click OK.
  2. To set the limit to 260 characters, locate the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\KB325355_INCREASE_WEBFOLDER_MAXURLLENGTH_TO_260CHAR subkey.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type iexplore.exe for the Value Name.
  5. Double-click iexplore.exe.
  6. Click Hexadecimal, in the Value Data area, type 0x1, and then click OK.

    Note To revert to the 100-character limit for backward compatibility, reset this value to 0x0.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about a related topic, click the following article numbers to view the articles in the Microsoft Knowledge Base:

250807 Error message appears when you try to open a Web folder by using a Web address

329919 Cannot open a Web folder document that is located on a Microsoft Sharepoint Portal Server-based server

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbIE600preSP2fix kbQFE KB325355 kbAudITPRO kbAudEndUser
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