XADM: Exchange Returns Server Specific Error 3355443757 After Restoration (325320)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you restore Exchange Server 5.5 Private and Public Information Stores, the Exchange Information Store service may not start. When you try to manually start the Microsoft Exchange Information Store service, you may receive the 3355443757 server specific error. If you look at the registry, you find the RestoreinProgress subkey that indicates that the hard restore has not completed successfully.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, rename the Exchange data folders, copy the log files to the new data folder, remove the RestoreinProgress registry subkey, and then run the restore process again:

In Windows Explorer, locate the Program Files\Exchsrvr folder.
Right-click the Mdbdata folder, and then click Rename.
Type Mdbdataold, and then press ENTER.
On the File menu, point to New, and then click Folder.
Type Mdbdata and then press ENTER.
Double-click the Mdbdataold folder.
In the right pane click all the .log files. To do this, press and hold the CTRL key, and then click each file one time.
On the Edit menu, click Copy.
Right-click the Mdbdata folder, and then click Paste.
Right-click the Mdbdataold folder, and then click Cut.
Right-click the Temp folder, and then click Paste.
Repeat steps 2-11 for every Mdbdata folder on all disk partitions of the Exchange server. Move the renamed folder to the Temp folder on that disk partition.
Start Registry Editor, and then locate the following subkey in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\RestoreinProgress
Delete the RestoreinProgress subkey, and then click Yes to confirm the deletion. Quit Registry Editor.
Run the restoration process again.

MORE INFORMATION

For additional information about the RestoreinProgress registry key, click the article number below to view the article in the Microsoft Knowledge Base:

200941 XADM: How the Restore in Progress Registry Key Works

For additional information about maintenance, backup, and disaster recovery for Exchange, click the article number below to view the article in the Microsoft Knowledge Base:

272234 XADM: Overview of Maintenance, Backup, and Disaster Recovery for Exchange