OL2002: Error Messages When You Search the Address Book by Using a Full User Name (325314)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
This article was previously published under Q325314
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If you type a full user name in the Display Name field in the Find dialog box of your address book when you try to search a Lightweight Directory Access Protocol (LDAP) server in Outlook 2002, you may receive the following error messages:
Unable to display results because too many entries in the Internet Directory match your search criteria.
-and-
The search could not be completed. MAPI_E_CALL_FAILED.
-and-
Cannot contact the LDAP server (81) error.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Outlook 2002


To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFF2000: How to Obtain the Latest Office XP Service Pack



Use the following steps after you have installed the latest Microsoft Office XP service pack.


  1. Quit Outlook 2002.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Verify that the following key exists. If it does, go to step 5.

    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\LDAP

    If the key does not exist, you must create it. To do so:
    1. Locate and then select the following registry key:

      HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook

    2. On the Edit menu, click New, and then click Key.
    3. Type ldap, and then press the ENTER key.
  5. On the Edit menu, point to New, and then click DWORD Value
  6. Type NoDisplayNameSearch for the new value, and then press the ENTER key.
  7. Right-click the new string value name, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Quit Registry Editor.

Outlook 2003

  1. Quit Outlook 2003.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Verify that the following key exists. If it does, go to step 5.

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\LDAP

    If the key does not exist, you must create it. To do so:
    1. Locate and then select the following registry key:

      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook

    2. On the Edit menu, click New, and then click Key.
    3. Type ldap, and then press the ENTER key.
  5. On the Edit menu, click New, and then click DWORD Value.
  6. Type NoDisplayNameSearch, and then press the ENTER key.
  7. Right-click the new string value name, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about the English version of this hotfix, click the article number below to view the article in the Microsoft Knowledge Base:

311829 OL2002: LDAP Search Error When You Try to Search By Using a Full Name in the 'Display Name' Field

Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbbug kbfix kbOfficeXPPreSP2fix kbQFE KB325314
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