RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------
17-Sep-2002 22:18 2,174,808 Outlook.msp
17-Sep-2002 23:42 5,045,088 Outlookff.msp
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
------------------------------------------------------
16-Aug-2002 17:05 10.0.4413.0 346,696 Exsec32.dll
08-Aug-2002 23:22 10.0.4406.0 137,800 Impmail.dll
12-Sep-2002 23:52 10.0.4510.0 539,208 Outlcm.dll
12-Sep-2002 23:52 10.0.4510.0 6,310,472 Outllib.dll
12-Sep-2002 23:52 10.0.4510.0 92,744 Outlmime.dll
12-Sep-2002 23:52 10.0.4510.0 47,688 Outlook.exe
08-Aug-2002 23:22 10.0.4406.0 121,416 Outlph.dll