"Microsoft Visual C++ Runtime Library" error message when you open an HTML message in Outlook 2002 (325117)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q325117

SYMPTOMS

When you open an HTML message in Outlook 2002, you may receive the following error message:
Microsoft Visual C++ Runtime Library (Path to Outlook.exe) Abnormal Program Termination.

CAUSE

This behavior may occur if McAfee VirusScan is installed on your computer and the Exchange Scan add-in is turned on in Outlook 2002. Exchange Scan can cause a conflict with Outlook 2002.

RESOLUTION

To resolve this issue, turn off the Exchange Scan add-in in Outlook. To do this, follow these steps:
  1. Start Outlook 2002.
  2. On the Tools menu, click Options.
  3. In the Options dialog box, select the Other tab, and then click Advanced Options.
  4. In the Advanced Options dialog box, click Add-In Manager.
  5. In the Add-In Manager dialog box, click to clear the Exchange Scan check box.
  6. Click OK three times to close the dialog boxes.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/7/2006
Keywords:kbAddIn kberrmsg kbprb KB325117
©2004 Microsoft Corporation. All rights reserved.