OFF2000: You Are Prompted for the CD for a Product Other Than the Patch You Are Installing (325088)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Publisher 2000
  • Microsoft Word 2002
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Word 2000
This article was previously published under Q325088
For a Microsoft Office XP version of this article, see 325089.

SYMPTOMS

When you try to install a patch for Office 2000 or for one of the Office programs that is listed at the beginning of this article, you may receive a message that prompts you to insert a CD-ROM for another program or patch.

CAUSE

This behavior may occur if there is an earlier version of Office or a stand-alone Office product installed on your computer.

RESOLUTION

To resolve this issue, remove the earlier version of Office or stand-alone Office product, and then repair Office. For example, if you have Word 2000 and Office 2000 installed, remove Word 2000.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Use one of the following methods. Method 1 requires that you have the product CD to remove the program. If you do not have the CD, use Method 2 or Method 3.

Method 1: Remove the Office Program by Using "Add or Remove Programs"

Step 1: Remove the Program

  1. Insert the product CD into the CD-ROM drive or DVD-ROM drive. Hold down the SHIFT key to prevent the setup program from starting.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs.
  4. Click Change or Remove Programs.
  5. In the list of installed programs, click the stand-alone Office program or the earlier Office installation.
  6. Click Remove.
  7. Follow the on-screen instructions to complete the removal process.

Step 2: Repair Office

  1. Quit all programs.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs.
  4. In the list of installed programs, click Microsoft Office 2000, and then click Change or Remove.
  5. In the Repair dialog box, click Repair.
  6. Follow the on-screen instructions to complete the repair process.

Method 2: Use the Windows Installer CleanUp Utility to Remove the Office Program

Step 1: Remove the Program

NOTE: For information about how to obtain the Windows Installer CleanUp Utility, see the "References" section later in this article.

  1. Click Start, point to All Programs, and then click Windows Install Clean Up.
  2. In the list of installed programs, click the stand-alone product or earlier Office installation, and then click Remove.
  3. When the removal process is completed, click OK, and then click Exit.

Step 2: Repair Office

  1. Quit all programs.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs.
  4. In the list of installed programs, click Microsoft Office 2000, and then click Change or Remove.
  5. In the Repair dialog box, click Repair.
  6. Follow the on-screen instructions to complete the repair process.

Method 3: Remove Office from the Command Line

Step 1: Remove the Program

  1. Click Start, and then click Run.
  2. In the Open box, type msiexec.exe /x guid (where guid is the 32-character alphanumeric globally unique identifier (GUID) that is associated with the product.)

    NOTE: For the appropriate GUID number, see the article that is listed in the "References" section later in this article.
  3. Click OK.

Step 2: Repair Office

  1. Quit all programs.
  2. Click Start, and then click Control Panel.
  3. Double-click Add or Remove Programs.
  4. In the list of installed programs, click Microsoft Office 2000, and then click Change or Remove.
  5. In the Repair dialog box, click Repair.
  6. Follow the on-screen instructions to complete the repair process.

MORE INFORMATION

REFERENCES

For additional information about the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

For additional information about GUID numbers and the Msiexec.exe utility, click the article number below to view the article in the Microsoft Knowledge Base:

296067 OFF2000: How to Use Msiexec.exe and the Product GUID to Remove Suite or Stand-Alone Program

Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbprb KB325088
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