RESOLUTION
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack
3.
To resolve this problem, obtain the latest service pack
for Microsoft Office XP. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing to further ensure
product quality. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Microsoft Office XP service
pack that contains this fix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
You must install Office XP Service Pack 2 (SP2)
before you install this hotfix.
The global
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
18-Sep-2002 00:18 2,174,808 Outlook.msp
18-Sep-2002 01:42 5,045,088 Outlookff.msp
After the hotfix is installed, the
following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll
09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll
13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll
13-Sep-2002 03:52 10.0.4510.0 6,310,472 Outllib.dll
13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll
13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe
09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
Scenarios
Important Under certain circumstances, Windows Installer 2.0 is required
before you can apply the Office XP Post-SP2 Client-Side Hotfix. The following
scenarios will help determine if this applies to you.
- You used one of the following methods to deploy Office XP:
- You used an administrative installation point. For more
information, see "Creating an Administrative Installation Point" at the
following Microsoft Web site:
http://www.microsoft.com/office/ork/xp/one/depb01.htm - You assigned or published Office with IntelliMirror.
For more information, see "Assigning or Publishing Office" at the following
Microsoft Web site:
http://www.microsoft.com/office/ork/xp/one/depb09.htm
If you used either of these methods, you may have a problem
deploying a hotfix that was released after Office XP SP2 if all the following
conditions are true:
- The organization is using Windows Installer 1.1 (see
below)
-and- - The organization deployed Office XP Service Pack 1
(SP1) by using a client patch. For more information, see "Updating Office by
Using Client Updates" at the following Microsoft Web site:
http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm
-and- - The organization deployed Office XP SP2 by using a
client patch. For more information, see "Updating Office by Using Client
Updates" at the following Microsoft Web site:
http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm
- If you deployed Office XP by using a CD image, you may have
a problem deploying a hotfix released after Office XP SP2 if all the following
conditions are true:
- The organization is using Windows Installer
1.1.
-and- - The organization deployed Office XP SP1 by using a
client patch.
-and- - The organization deployed Office XP SP2 by using a
client patch.
Note 1: If you have updated your administrative installation point for
Office XP with the administrative version of either Office XP SP1 or Office XP
SP2, you are unlikely to have a problem when you deploy the hotfix. For more
information, see "Administrative Updates" at the following Microsoft Web site:
Note 2: If you are using Windows Installer 2.0, you are unlikely to have
a problem when you deploy the hotfix.
Suggested Steps
If any of the scenarios that were described earlier applies to
you, you must deploy Windows Installer 2.0 on all the computers that need the
hotfix. You can obtain Windows Installer 2.0 in the following ways:
- By default, Windows Installer 2.0 is included in Microsoft
Windows XP. If you have deployed Windows XP in your organization, you are
unlikely to have a problem when you deploy the hotfix.
- Windows Installer 2.0 is included in Microsoft Windows 2000
Service Pack 3 (SP3). If you have deployed Windows 2000 SP3, you are unlikely
to have a problem when you deploy the hotfix.
- Windows Installer 2.0 is available as a redistributable
from the Microsoft Download Center at the following Microsoft Web sites:
- Windows Installer Redistributable for Microsoft Windows
95, 98, and Me:
http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en - Windows Installer Redistributable for Microsoft Windows
NT 4.0 and 2000:
http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F