OFFXP: "Error 1312. Cannot Create the Directory..." Error Message When You Try to Install Office XP (324845)


The information in this article applies to:

  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q324845

SYMPTOMS

When you try to install Office XP, you may receive an error message similar to the following, where FolderName is the name of a folder:
Error 1312. Cannot create the directory FolderName. A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.

RESOLUTION

To resolve this issue, rename the folder that is mentioned in the error message, and then click Retry to resume the installation process. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Folder Options.
  3. Click the View tab.
  4. Click to clear the Hide protected operating system files check box.

    When the confirmation message appears, click Yes.
  5. Click Apply, and then click OK.
  6. Close Control Panel.
  7. Start Windows Explorer, and then locate the folder that is mentioned in the error message.
  8. Right-click this folder, and then click Rename.
  9. Type FolderName.old, and then press ENTER, where FolderName is the name of the folder that is mentioned in the error message.
  10. In the error message dialog box, click Retry to resume the installation process.
Modification Type:MinorLast Reviewed:2/16/2006
Keywords:kberrmsg kbprb KB324845
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