Cannot Install or Use WinFax PRO 10.0 on Windows XP (324755)

SYMPTOMS

You may not be able to install or use the WinFax PRO 10.0 fax management software from Symantec Corporation on your Microsoft Windows XP-based computer.

CAUSE

This behavior occurs because WinFax PRO 10.0 is incompatible with Windows XP. For compatibility with Windows XP, you must use WinFax PRO 10.02 or later.

For more information, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/faxprod.nsf/a74513c210251d318525688d004c14 7a/abb267463f34596f85256a32007245d0?OpenDocument

RESOLUTION

To resolve this issue, remove WinFax PRO 10.0 (if it is installed on your computer), and then contact Symantec Corporation to inquire about how to upgrade to a version of WinFax PRO that is compatible with Windows XP. For more information about how to do this, contact Symantec Corporation at the following Symantec Web site:

http://www.symantec.com/techsupp/

MORE INFORMATION

For more information about WinFax PRO or to contact Symantec Corporation, visit the following Symantec Web site:

http://www.symantec.com/winfax

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.