NDR with #5.4.6 when you send to a specific domain (324732)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q324732

SYMPTOMS

Your Exchange server hosts a domain called mycompany.com. When you send a message to any recipient whose e-mail addresses are in a domain such as sistercompany.com, you immediately receive the following non-delivery report (NDR): A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator. company.com #5.4.6. The recipient may be a contact.

CAUSE

Because the local Exchange organization is responsible for mail delivery to @sistercompany.com, the categorizer tries to find locally a recipient for that message. The categorizer does not succeed, and then you receive the NDR.

RESOLUTION

  1. Verify whether a recipient policy is in charge of adding or assigning a Simple Mail Transfer Protocol (SMTP) address (to contacts or mail-enabled users) that end in @sistercompany.com.
  2. In the policy properties, select this SMTP address, and then click Modify.
  3. Click to clear the This Exchange organization is responsible for all mail delivery to this address check box.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbprb KB324732
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