User Profile Does Not Unload After Running WMI Scripts (324687)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server 4.0 SP6a
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0 SP6a
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Workstation 4.0 SP6a
This article was previously published under Q324687

SYMPTOMS

User profiles may not be unloaded when users log off, and user settings may not be saved. These problems may occur if you are using Windows Management Instrumentation (WMI) scripting. If you turn on Userenv logging with a checked Userenv.dll file, you may see the following entries in the Userenv.log file:
UnloadUserProfile: Entering, hProfile = <0x2e8>
UnloadUserProfile: Didn't unload user profile <err = 0>
UnloadUserProfile: Leaving with a return value of 1

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name     Platform
   --------------------------------------------------------------------
   26-Aug-2002  14:57  4.0.1381.7189    250,128  Advapi32.dll  Intel
   26-Aug-2002  14:58  1.50.1085.87   1,056,768  Cimwin32.dll  Intel
   26-Aug-2002  14:57  4.0.1381.7189     74,512  Netui0.dll    Intel
   26-Aug-2002  14:57  4.0.1381.7189     37,136  Version.dll   Intel
   26-Aug-2002  14:59  1.50.1085.29     196,608  Winmgmt.exe   Intel
NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE kbWinNT400nospFix KB324687
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