Read receipt is sent when the Do Not Send Delivery Reports option is selected (324636)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server
This article was previously published under Q324636
Important This article contains information about editing the metabase. Before you edit the metabase, verify that you have a backup copy that you can restore if a problem occurs. For information about how to do this, see the "Configuration Backup/Restore" Help topic in Microsoft Management Console (MMC).

SYMPTOMS

When you select the Do not send delivery reports option to disable read receipts in your organization, a read receipt is still sent when an e-mail message that requests a read receipt is sent to your organization from a different organization.

When you select the Do not send delivery reports option, you expect that that the sending of read receipts is prevented.

Note By default, non-delivery reports (NDR) and delivery reports are enabled.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Component: SMTP

Date         Time   Version            Size    File name
--------------------------------------------------------------
02-Aug-2003  02:10  5.0.2195.6797     322,320  Aqueue.dll       
02-Aug-2003  02:10  5.0.2195.6797      67,856  Mailmsg.dll      
02-Aug-2003  02:10  5.0.2195.6797      38,672  Ntfsdrv.dll      
02-Aug-2003  02:10  5.0.2195.6797     444,688  Smtpsvc.dll


Important View the "More Information" section for additional required steps to apply this hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you install this update, you must specify domains that read receipts will be processed for. You can specify domains by running Smtpmd.exe or the Metaedit tool to change a metabase value. The domain that you specify can be set to a fictitious domain (a false domain, fake domain, bogus domain), and you must type a domain value (even a fake one) to force the metabase change to take effect. To change the metabase value, use one of the following methods:

Warning If you edit the metabase incorrectly, you can cause serious problems that may require you to reinstall any product that uses the metabase. Microsoft cannot guarantee that problems that result if you incorrectly edit the metabase can be solved. Edit the metabase at your own risk.

Note Always back up the metabase before you edit it.

Method 1

To change the metabase value, type the following Smtpmd.exe command at a command prompt (with the quotes), and then press ENTER:

smtpmd set smtpsvc/1 -prop 37033 -value "domain.com"

Note You do not have to restart any services after you use the metabase update; however, you do have to restart the server after you install the update.

If you want to permit read receipts to only be sent to your local domain, type the following command at a command prompt (with the quotes), and then press ENTER:

smtpmd set smtpsvc/1 -prop 37033 -value "your local domain name"

If you want to permit read receipts to be sent to your local domain and to a second domain, you can separate the domains by using a semi-colon (;). Type the following command at a command prompt (with the quotes), and then press ENTER:

smtpmd set smtpsvc/1 -prop 37033 -value "your local domain name;second domain name"

To revert to the default behavior where read receipts are always sent to all domains, type the following command at a command prompt (with the quotes), and then press ENTER:

smtpmd set smtpsvc/1 -prop 37033 -value ""

To specify that a Simple Mail Transfer Protocol (SMTP) virtual server will send read receipts only to your local domain, type the following command at a command prompt (with the quotes), and then press ENTER:

smtpmd set smtpsvc/1 -prop 37033 -value "your local domain name"

Note Use care when you specify an SMTP Virtual Server because this setting may conflict with domain settings.

Method 2

Use the MetaEdit utility to change the metabase value. To do this, follow these steps:
  1. Download and install the MetaEdit utility.

    For additional information about how to use the MetaEdit 2.2 utility to troubleshoot issues and to modify Internet Information Services (IIS) metabase values, click the following article number to view the article in the Microsoft Knowledge Base:

    232068 HOW TO: Download, install, and remove the IIS MetaEdit 2.2 utility

  2. Start the MetaEdit utility. To do this, click Start, point to Programs, point to Administrative Tools, and then click MetaEdit 2.2.
  3. Expand LM, expand SmtpSvc, right-click 1, point to New, and then click String.
  4. Type 37033 in the Id box, and then click OK.
  5. To add or remove domain entries, follow these steps:
    1. In the right-pane, double-click 37033.
    2. In the Data box, type the domain name that read receipts will be processed for.

      Note Separate multiple entries with a semi-colon.
For additional information about the MetaEdit 2.2 utility, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=48364a72-d54e-46dc-aacf-e3be887d17a6&DisplayLang=en

Turn Off Non-Delivery Reports and Delivery Reports

To turn off non-delivery reports or delivery reports, follow these steps:
  1. Start Exchange System Manager.
  2. Expand Global Settings, and then click Internet Message Formats.
  3. Right-click Default, click Properties, and then click the Advanced tab.
  4. Do either of the following:
    • To prevent non-delivery reports from being sent, click to clear the Allow non-delivery reports check box.
    • To prevent delivery reports from being sent, click to clear the Allow delivery reports check box.
Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbbug KB324636 kbAudITPRO
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