"Mapisrvr.exe. Cannot access the necessary file Gapi32.dll" error message when you run WinDoctor in Office 2000 (324517)


The information in this article applies to:

  • Microsoft Office 2000 Developer
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
This article was previously published under Q324517

SYMPTOMS

If you use the Norton WinDoctor utility in Norton SystemWorks 2000, you may receive a message similar to the following:
Mapisrvr.exe. Cannot access the necessary file Gapi32.dll.

CAUSE

This error message is falsely reported by WinDoctor in most cases. If there are no problems with Windows or any programs, you can safely ignore the message.

RESOLUTION

To resolve this issue, follow these steps to set WinDoctor to ignore the error message:
  1. When you receive the error message, click Advanced on the View menu.
  2. Right-click the error message, and then click Ignore Selected Problem.
  3. Quit WinDoctor, and then restart WinDoctor.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If additional symptoms that may be related to this issue occur, visit the following Symantec Web site for support information:

Symantec Service and Support
http://www.symantec.com/techsupp/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbtshoot kbstartprogram kberrmsg kbprb KB324517
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