RealPlayer or RealJukebox Causes an Error Message in Windows XP (324405)

SYMPTOMS

When you are using the RealNetworks RealPlayer or RealJukebox program, you may receive the following error message:

RealPlayer has encountered a problem and needs to close. We are sorry for the inconvenience.

Or, you may receive this error message:

RealJukebox has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:

   App Name      App Version  Module Name  Module Version  Offset
   ----------------------------------------------------------------
   realplay.exe  6.0.9.584    divx.dll     1.0.0.1         00026158
   realjbox.exe  1.0.2.340    ntdll.dll    5.1.2600.0      0002e22a 
   realplay.exe  6.0.9.584    ntdll.dll    5.1.2600.0      00057412

CAUSE

This issue may occur if RealPlayer or RealJukebox is installed on your computer. There is a known compatibility issue between these programs and the Microsoft software that is listed at the beginning of this article.

RESOLUTION

To resolve this issue, contact RealNetworks to inquire about the availability of a fix for this issue. For information about how to do so, please visit the following RealNetworks Web site:

http://www.real.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact RealNetworks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z