Shortcut Menus Remain Visible in Internet Explorer 6 Help After You Turn Off Shortcut Menus (324403)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
This article was previously published under Q324403

SYMPTOMS

After you activate the Internet Explorer restriction to turn off shortcut menus, you may still be able to view and use shortcut menus if you right-click the Internet Explorer Help window. Note that shortcut menus are also known as context menus.

CAUSE

This problem may occur if Internet Explorer does not test to see if the shortcut menu is turned off for the Internet Explorer Help window. This symptom is caused by a problem with the NoBrowserContextMenu restriction.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the following file attributes or later: 
   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   11-Jun-2002  18:02  6.0.2718.1100  1,336,320  Shdocvw.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbQFE kbui KB324403
©2004 Microsoft Corporation. All rights reserved.