XADM: "Extension 'SMTP' Could Not Be Loaded" Error Message Occurs When You View the Internet Mail Service Properties (324332)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q324332

SYMPTOMS

If you try to view the Internet Mail Service properties in the Microsoft Exchange Server Administrator program, you may receive the following error message:
Extension 'SMTP' could not be loaded. A problem occurred with the extension .DLL file, possibly due to memory shortage. Close some applications or windows, and try again.
Microsoft Exchange Administrator.
ID no: c10312c6
If you click Ignore in this error message, and then click the Diagnostics Logging tab, you may receive the following error message:
The network path was not found

Microsoft Windows NT
ID no: 0xc0020035
If you try to reapply Service Pack 4 (SP4) for Exchange Server 5.5, you may receive the following error message:
Processing file Drive:\Sp4\Eng\Server\Setup\I386\Shared.ins at or near line 7
File not found
NT ID: 0xC0020035

CAUSE

This behavior may occur if the Remote Registry service in Windows 2000 is not running.

RESOLUTION

To resolve the behavior, start the Windows 2000 Remote Registry service.

STATUS

This behavior is by design.

MORE INFORMATION

Exchange Server 5.5 must have remote access to the registry even if the installation of Exchange Server is local to the server.

For additional information about Exchange Server 5.5 and the Windows 2000 Remote Registry service, click the article number below to view the article in the Microsoft Knowledge Base:

247407 XADM: Error Message Installing Exchange Server on a Computer Running Windows 2000 Server

Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kberrmsg kbprb KB324332
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