Event ID 9582 messages are logged when you run SharePoint Portal Server 2001 on Windows 2000 Server (324331)

SYMPTOMS

If you are running SharePoint Portal Server 2001 on Windows 2000 Server, the following event ID messages may be logged in the Application event log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: Performance
Event ID: 9582
Date: 1/1/2002
Time: 12:00:00 AM
User: N/A
Computer: SERVERNAME
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.

-and-

Event Type: Warning
Event Source: MSExchangeIS
Event Category: Performance
Event ID: 9582
Date: 1/1/2002
Time: 12:00:00 AM
User: N/A
Computer: SERVERNAME
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that performance may be affected. It is highly recommended that you restart all Exchange services to correct this issue.

WORKAROUND

To work around this issue, perform one of the following procedures that applies to the type of server that you are using:

If the server is running Windows 2000 Server, remove the /3gb switch from the Boot.ini file.

-or-
If the server is running Windows 2000 Advanced Server and if it has more than 1 gigabyte (GB) of RAM, make sure that the Boot.ini file contains the /3gb switch.

If you use the /3gb switch, there must be at least 1 GB of physical memory available on the computer.

MORE INFORMATION

For additional information about the Boot.ini file and about how to modify its values, click the following article numbers to view the articles in the Microsoft Knowledge Base:

99743 Purpose of the BOOT.INI file in Windows 2000 or Windows NT

311578 How to edit the Boot.ini file in Windows 2000

170756 Available switch options for Windows NT Boot.ini file

For additional information about how to configure services on computers that have a lot of memory, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283037 Large memory support is available in Windows 2000 and Windows Server 2003

313707 An Exchange 2000 Server with the "/3GB" switch in the Boot.ini file may lose network connectivity under a heavy messaging load

266096 Exchange 2000 requires /3GB switch with more than 1 gigabyte of physical RAM