WD2000: Word Stops Responding When You Edit a Table That Spans Multiple Pages (324303)


The information in this article applies to:

  • Microsoft Word 2000
This article was previously published under Q324303

SYMPTOMS

When you scroll through a Word document in either Page Layout view or Print Layout view, and the document contains a table, Word may not display the table correctly. Word may also stop responding (crash,) and then you receive the following error message:
Winword has experienced an error and must be shut down.

CAUSE

This issue occurs if the table contains vertically merged cells that stretch across multiple pages.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date          Time  Version    Size     File name     
   -------------------------------------------------------
   07-Nov-2002   16:20  n/a       2,962    Readme.txt
   07-Nov-2002   16:05  n/a    3,667,096   WINWORD.msp
   07-Nov-2002   16:41  n/a    4,684,436   WINWORD_Admin.msp
After the hotfix is installed, the English version of this fix will have the following file attributes: 
   Date           Time  Version         Size       File name     
   -----------------------------------------------------------
   01-Nov-2002   13:15  9.0.0.7031      8,826,932  Winword.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kberrmsg kbbug kbfix kbOffice2000preSP3fix KB324303
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