Internet Explorer May Stop Responding When You Cancel a File Download (324228)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.5 for Windows 95 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 95 SP 2
  • Microsoft Internet Explorer 5.5 for Windows 98 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 SP 2
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 2
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 2
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 1
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0 SP 2
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows 2000 SP1
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows XP
This article was previously published under Q324228

SYMPTOMS

When a Web server replies with a "Content-disposition: attachment" HTTP header to force a file download, you can download the file to any location. If you click Cancel in the progress or Save as dialog box, Internet Explorer may stop responding (hang).

Internet Explorer 5.5 Service Pack 1 (SP1) resolves this problem when you click Cancel in the first dialog box. However, the problem may still occur when you click Cancel in the progress or Save as dialog box.

RESOLUTION

Internet Explorer 5.5

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size       File name
   ----------------------------------------------------------
   2002-Jun-27  15:25  5.50.4918.2700  1,149,200  Shdocvw.dll

Internet Explorer 6

To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to Obtain the Latest Service Pack for Internet Explorer 6

STATUS

Internet Explorer 5.5

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Internet Explorer 6

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 6 Service Pack 1.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

266305 FIX: Canceling Multiple File Downloads on Large File Causes Internet Explorer to Stop Responding

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kbbug kbfix kbIE550PreSP3fix KB324228
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