SMS: Collections That Are Based on Complex Queries Do Not Update (324204)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP3
  • Microsoft Systems Management Server 2.0 SP4
This article was previously published under Q324204

SYMPTOMS

The Systems Management Server (SMS) Collection Evaluator component (SMS_COLLECTION_EVALUATOR) may time out when it tries to refresh a collection that is based on one or more SMS queries. If you experience this problem, the following entries or entries that are similar to these entries may appear in the Colleval.log file: 
   **********~Processing file A01001F3.UDC
   Update flags for collection: 0xF, ChangeCount=1
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   Waiting to recover from SQL Error...
   CCollectionSource_SQL::RefreshResults - query timed out. Cmd = insert 
   into Temp1__RES_COLL_A01001F3 
   (MachineID,ArchitectureKey,Name,SMSID,Domain ,IsClient) select  all...
   (remainder of query removed) 
   CStatusReporter::Report() ERROR: Caller passed NULL for pSM.
   Could not refresh results for collection A01001F3.

CAUSE

The hotfix for the following Microsoft Knowledge Base article changed the Collection Evaluator timeout from 18 hours to 18 minutes:

317337 SMS: Executive Services that Interact with SQL Appear to Hang

Collections that are based on complex queries or queries that connect to extremely large tables may take over 18 minutes to finish. When this occurs, the collection refresh does not work, and you receive the symptoms that are listed in the "Symptoms" section of this article.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix for SMS 2.0 Service Pack 3 (SP3) sites should have the following file attributes or later: 
   Date         Time   Version         Size       File name     Platform
   ---------------------------------------------------------------------
   01-Mar-2001  21:45  2.0.1493.3269   2,436,880  Basesvr.dll   Alpha 
   01-Mar-2001  21:00  2.0.1493.3260     811,792  Baseutil.dll  Alpha 
   01-Mar-2001  10:30  2.0.1493.3143     126,224  Cmprov.dll    Alpha 
   01-Mar-2001  19:50  2.0.1493.3246     145,680  Colleval.dll  Alpha 
   01-Mar-2001  13:30  2.0.1493.3182     171,792  Compmgr.exe   Alpha 
   01-Mar-2001  21:40  2.0.1493.3268      76,048  Replmgr.dll   Alpha 
   01-Mar-2001  19:40  2.0.1493.3244  11,803,408  Smsprov.dll   Alpha 
   10-May-2002  23:51                      1,193  Update.sql    
   01-Mar-2001  21:45  2.0.1493.3269   1,583,008  Basesvr.dll   INTEL
   01-Mar-2001  21:00  2.0.1493.3260     527,808  Baseutil.dll  INTEL
   01-Mar-2001  10:30  2.0.1493.3143      81,040  Cmprov.dll    INTEL
   01-Mar-2001  19:50  2.0.1493.3246      91,024  Colleval.dll  INTEL
   01-Mar-2001  13:30  2.0.1493.3182     121,440  Compmgr.exe   INTEL
   01-Mar-2001  21:40  2.0.1493.3268      46,944  Replmgr.dll   INTEL
   01-Mar-2001  19:40  2.0.1493.3244   4,205,008  Smsprov.dll   INTEL
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
After you apply the fix from Q324204, the Collection Evaluator timeout is set to 6 hours. If you have installed any of the following hotfixes and have collections that take longer than 18 minutes to update, you may want to install the hotfix that is documented in this article. Besides increasing the timeout, Q324204 also fixes all the issues that are documented in the following articles in the Microsoft Knowledge Base:

316258 Problems Connecting to SMS Provider Without Impersonation

317337 SMS: Executive Services that Interact with SQL Appear to Hang

303397 Cannot View Subcollections on Child Sites

320692 SMS: Transaction History Files Increase in Size

245579 SMS: Secondary Site Does Not Decompress Package

319189 SMS: Distribution Manager Continuously Processes .pkg Files

323614 SMS: Increasing Number Of Zero-Byte Files in the Replmgr.box/Incoming Folder

NOTE: The individual hotfixes for these Microsoft Knowledge Base articles are no longer available from Microsoft because they are all superceeded by the hotfix for Q324204. The hotfix that is described in this article is included in the Hotfix Rollup Package (HRP) for customers who have installed SMS 2.0 Service Pack 4 (SP4).

Note that the timeout problem that is described in Microsoft Knowledge Base article Q324204 is fixed in the HRP. The fixes for Q316258, Q317337, Q303397, and Q320692 are also included in the HRP. However, the fixes for Q245579, Q319189, and Q323614 are not included in the HRP.

WORKAROUND

Do not create collections that are based on queries that take more than 18 minutes to finish.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

To install the hotfix, use the appropriate method.

Use the Hotfix Installer

NOTE: This method is only for Intel-based computers.
  1. Create a folder to a location that is accessible to your SMS site servers.
  2. Copy the update file (Q324204.exe) and platform folders to the new folder. The folder structure must be arranged so that the update file is located one folder "above" the platform folders.
  3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrator permissions.
  4. Quit the SMS Administrator console, if it is running.
  5. Run Q324204.exe, and then follow the instructions in the wizard.

Manual Installation

Manually Update the SMS Site Server

  1. Create a folder to a location that is accessible to your SMS site servers.
  2. Copy the platform folders that contain the hotfixed files to the new folder.
  3. From each of your primary SMS site servers in your environment, log on to your site server by using an account with administrative privileges.
  4. Quit the SMS administrator console.
  5. Stop all SMS services.
  6. Make a backup copy of the following files:
    • <SMS_Root>\bin\<processor type>\Cmprov.dll
    • <SMS_Root>\bin\<processor type>\Compmgr.exe
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Colleval.dll
    • <SMS_Root>\bin\<processor type>\Replmgr.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  7. Copy the updated files from the disk or network share to the SMS installation folder:
    • <SMS_Root>\bin\<processor type>\Cmprov.dll
    • <SMS_Root>\bin\<processor type>\Compmgr.exe
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Colleval.dll
    • <SMS_Root>\bin\<processor type>\Replmgr.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
    NOTE: This hotfix also contains a SQL script to update the SMS database. If the SMS site server and the SQL server are running on separate computers, you must run the script on the remote SQL server computer.

  8. Load the Update.sql script by using a SQL server query tool, such as Query Analyzer or ISQL/W.
  9. In the SQL server query tool, click the SMS database, and then run the script.
  10. Restart the SMS services.

Additional Installation Information

To update remote site computers such as SMS administrator consoles, an SMS SQL monitor, or an SMS provider that is not located on the site server, use the appropriate method.

Manually Updating a Remote SMS Administrator Console

NOTE: Before you implement this update on your SMS administrator console, you must install it on the SMS site servers in your environment.
  1. From the updated SMS site server, copy the following SMS administrator console files to a disk or network share:
    • <SMS_Root>\bin\<processor type>\Cmprov.dll
    • <SMS_Root>\bin\<processor type>\Compmgr.exe
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  2. Make a backup copy of the following files:
    • <SMS_Admin_Root>\bin\<processor type>\Cmprov.dll
    • <SMS_Admin_Root>\bin\<processor type>\Compmgr.exe
    • <SMS_Admin_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Admin_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Admin_Root>\bin\<processor type>\Smsprov.dll
  3. Copy the updated files from the disk or network share to the SMS administrator console folder:
    • <SMS_Admin_Root>\bin\<processor type>\Cmprov.dll
    • <SMS_Admin_Root>\bin\<processor type>\Compmgr.exe
    • <SMS_Admin_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Admin_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Admin_Root>\bin\<processor type>\Smsprov.dll

Updating a Remote SMS Provider Server

NOTE: Before you implement this update on your SMS provider server, you must install it on the SMS site servers in your environment.
  1. From the updated SMS site server, copy the following SMS provider files to a disk or network share:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  2. At the SMS Provider server, stop the following services:
    • SMS_SQL_MONITOR_<SERVERNAME>
    • Windows Management

      NOTE: With WMI build 1085, the service name has been changed to "Windows Management Instrumentation".
  3. Make a backup copy of the files you are about to overwrite:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  4. Copy the updated files from the disk or network share to the SMS provider folder:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  5. Restart the following SMS Provider services:
    • SMS_SQL_MONITOR_<SERVERNAME>
    • Windows Management

      NOTE: With WMI build 1085, the service name has been changed to "Windows Management Instrumentation".

Manually Updating a Remote SMS SQL Monitor Server

NOTE: Before you implement this update on your SMS site database server, you must install it on the SMS site servers in your environment.
  1. From the updated SMS site server, copy the following SMS SQL monitor files to a disk or network share:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  2. At the SMS SQL Monitor server, stop the SMS_SQL_MONITOR_<SERVERNAME> service.
  3. Make a backup copy of the SMS SQL monitor files you are about to overwrite:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  4. Copy the updated files from the disk or network share to the SMS SQL monitor folder:
    • <SMS_Root>\bin\<processor type>\Basesvr.dll
    • <SMS_Root>\bin\<processor type>\Baseutil.dll
    • <SMS_Root>\bin\<processor type>\Smsprov.dll
  5. Restart the SMS_SQL_MONITOR_<SERVERNAME> SMS SQL monitor service.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbBug kbCollections kbenv kbfix kbQFE kbsms200preSP4fix KB324204
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