Parts of Your Print Job Are Missing If You Print One or More Very Large Documents (324173)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
This article was previously published under Q324173

SYMPTOMS

On a Microsoft Windows 2000-based computer, you may experience one or both of the following symptoms:
  • If you print one or more very large documents, parts of your print job may be missing.
  • If you try to print a document in Enhanced Metafile (EMF) format, the document may not print.
Note These symptoms may occur more frequently if you are printing the same page repeatedly.

CAUSE

This problem may occur if the EMF spool file becomes larger than 500 megabytes (MB). This may occur if a mapped file view is not deleted. The mapped file view may not be deleted for optimization reasons.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   24-Jun-2002  09:22  5.0.2195.5907  222,992  Gdi32.dll

WORKAROUND

To work around this problem, change the printer setting for output to RAW format instead of EMF format. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

268093 HOW TO: Force printers to spool RAW data type files in Windows 2000

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbWin2kSP4fix kbbug kbenv kbfix kbprint kbQFE kbWin2000preSP4Fix KB324173
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