RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from
Microsoft, but it is only intended to correct the problem that is described in
this article. Apply it only to computers that are experiencing this specific
problem. This fix may receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends that you wait for the
next Windows 2000 that contains this hotfix.
To resolve this problem
immediately, contact Microsoft Product Support Services to obtain the fix. For
a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The P1 version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size (bytes) File Name Platform
---------------------------------------------------------------
22-May-2002 17:22 1,642,736 Win32k.sys Windows 2000