Changing the password on a locked-out account generates a "domain not available" message (324141)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
This article was previously published under Q324141

SYMPTOMS

If a user tries to change their password on an account that is locked out and has the User must change password at next logon attribute set, the user receives the following error message:
The system cannot change your password now because the domain domain_name is not available.
This error message is misleading because it does not distinguish between the actual situation (a locked-out account) and true connectivity problems.

RESOLUTION

Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name 
   -----------------------------------------------------
   26-Aug-2002  18:12  5.1.2600.100  100,352  Msv1_0.dll
NOTE: This update affects user interface behavior on the client computer on which the user logs on. However, you must also apply the hotfix on domain controllers.

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   
   ----------------------------------------------------------
   18-Jul-2002  09:00  5.0.2195.5781    123,664  Adsldp.dll  
   18-Jul-2002  09:00  5.0.2195.5781    131,344  Adsldpc.dll 
   18-Jul-2002  09:00  5.0.2195.5781     62,736  Adsmsext.dll
   18-Jul-2002  09:00  5.0.2195.5940    358,160  Advapi32.dll
   18-Jul-2002  09:00  5.0.2195.5265     42,256  Basesrv.dll 
   18-Jul-2002  09:00  5.0.2195.5855     49,424  Browser.dll 
   18-Jul-2002  09:00  5.0.2195.5943    135,952  Dnsapi.dll  
   18-Jul-2002  09:00  5.0.2195.5595     96,016  Dnsrslvr.dll
   18-Jul-2002  09:00  5.0.2195.5722     45,328  Eventlog.dll
   18-Jul-2002  09:00  5.0.2195.5907    222,992  Gdi32.dll   
   18-Jul-2002  09:00  5.0.2195.5859    145,680  Kdcsvc.dll  
   04-Jun-2002  13:31  5.0.2195.5859    199,952  Kerberos.dll
   18-Jul-2002  09:00  5.0.2195.4928    708,880  Kernel32.dll
   15-Jul-2002  07:52  5.0.2195.5940     71,024  Ksecdd.sys  
   15-Jul-2002  07:52  5.0.2195.5940    507,152  Lsasrv.dll  
   15-Jul-2002  07:52  5.0.2195.5940     33,552  Lsass.exe   

   18-Jul-2002  09:00  5.0.2195.4733    332,560  Msgina.dll  
   17-Jul-2002  15:51  5.0.2195.5949    107,792  Msv1_0.dll  
   18-Jul-2002  09:00  5.0.2195.5877    307,472  Netapi32.dll
   18-Jul-2002  09:00  5.0.2195.5932    360,208  Netlogon.dll
   18-Jul-2002  09:00  5.0.2195.5886    917,264  Ntdsa.dll   
   18-Jul-2002  09:00  5.0.2195.5585    386,832  Samsrv.dll  
   18-Jul-2002  09:00  5.0.2195.5837    128,784  Scecli.dll  
   18-Jul-2002  09:00  5.0.2195.5921    300,304  Scesrv.dll  
   08-Jul-2002  14:43  5.0.2195.5934     64,000  Sp3res.dll  
   18-Jul-2002  09:00  5.0.2195.5931    379,664  User32.dll  
   18-Jul-2002  09:00  5.0.2195.5644    369,936  Userenv.dll 
   18-Jul-2002  09:00  5.0.2195.5859     48,912  W32time.dll 
   04-Jun-2002  13:32  5.0.2195.5859     57,104  W32tm.exe   
   17-Jul-2002  10:45  5.0.2195.5948  1,642,416  Win32k.sys  
   03-May-2002  10:31  5.0.2195.5731    178,960  Winlogon.exe
   18-Jul-2002  09:00  5.0.2195.5935    243,472  Winsrv.dll  
   18-Jul-2002  09:00  5.0.2195.5944    125,712  Wldap32.dll
For additional information about this hotfix for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

326797 Some Windows 2000 Active Directory hotfixes may cause a conflict with S326797 for Windows 2000

NOTE: This update affects user interface behavior on the client computer on which the user logs on. However, you must also apply the hotfix on domain controllers.

STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

If the steps in the "Resolution" section do not resolve this problem, click the following article number for more information:

837327 You receive a "The system cannot change your password now because the domain <DomainName> is not available" error message when you try to change your password in Windows XP and in Windows 2000



If you install the Windows XP hotfix that is described in this article, a user who logs on to Windows XP may be automatically logged on with cached credentials, unless the policy that is described in the following article is enabled. Note that if the hotfix that is described in the following article, or Windows XP Service Pack 1, is installed, the policy may be set to either Enabled or Not configured:

313194 No password expiration notice is presented during the logon process

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307882 How to use the Group Policy editor to manage local computer policy in Windows XP

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 The Datacenter program and Windows 2000 Datacenter Server product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to install multiple Windows updates or hotfixes with only one reboot

Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbSecurity kbWin2kSP4fix kbbug kbfix kbWin2000preSP4Fix KB324141
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