Subfolders are not imported when you import Netscape Communicator 4.x e-mail data (324131)


The information in this article applies to:

  • Microsoft Outlook 2002 Service Pack 2 (SP-2)
This article was previously published under Q324131

SYMPTOMS

When you import Netscape Communicator 4.x e-mail data into Microsoft Outlook 2002, the import process does not migrate subfolders and their contents into Outlook 2002.

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   17-Sep-2002 22:18              2,174,808  OUTLOOK.MSP
   17-Sep-2002 23:42              5,045,088  OUTLOOKFF.MSP
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table. 
   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   16-Aug-2002 17:05  10.0.4413.0   346,696  EXSEC32.DLL
   08-Aug-2002 23:22  10.0.4406.0   137,800  IMPMAIL.DLL
   12-Sep-2002 23:52  10.0.4510.0   539,208  OUTLCM.DLL
   12-Sep-2002 23:52  10.0.4510.0 6,310,472  OUTLLIB.DLL
   12-Sep-2002 23:52  10.0.4510.0    92,744  OUTLMIME.DLL
   12-Sep-2002 23:52  10.0.4510.0    47,688  OUTLOOK.EXE
   08-Aug-2002 23:22  10.0.4406.0   121,416  OUTLPH.DLL

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:7/28/2006
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOfficeXPPreSP2fix KB324131
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