Zoo Tycoon: Guests Appear Stuck to Zoo Objects in Dinosaur Digs Game (323945)

RESOLUTION

To resolve this problem, remove and then reinstall Zoo Tycoon and Dinosaur Digs. To do so, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Part 1: Remove Zoo Tycoon and Dinosaur Digs

1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the Currently installed programs list, click Zoo Tycoon - Dinosaur Digs, and then click Change/Remove.
4. Click Uninstall, and then click OK.
5. Click OK when you receive the message that Zoo Tycoon - Dinosaur Digs was removed.
6. Click Start, and then click Search.
7. In the All or part of the file name box, type zoo tycoon.
8. In the Look in box, click the drive on which Zoo Tycoon is installed, and then click Search.
9. In the search results window, right-click the Zoo Tycoon folder, and then click Delete.
   
   When you are prompted, click Yes to confirm the deletion.

Part 2: Restart the Computer by Using a Clean-Boot Procedure

Use a clean boot to restart your computer. A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For more information about how to use a clean boot, see the "More Information" section later in this article.

To restart your computer with a clean boot, follow the steps that are appropriate to your operating system.

Windows XP

1. Click Start, and then click Run.
2. Type msconfig in the Open box, and then click OK.
3. Click the General tab, and then click Selective Startup.
4. Click to clear the following check boxes under Selective Startup.

   Process SYSTEM.INI file
   Process WIN.INI file
   Load Startup Items

5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart to restart the computer.

NOTE: To restore the computer to use a normal startup, click Normal Startup - load all device drivers and services on the General tab in the System Configuration Utility, click OK, and then click Restart to restart the computer.

Windows Me

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click the General tab, and then click Selective startup.
4. Click to clear all of the check boxes under Selective startup.
5. On the Startup tab, click to select the *StateMgr check box, and then click OK.
   
   When you are prompted to restart the computer, click Yes.
6. After the computer restarts, click Start, click Run, type msconfig in the Open box, and then click OK.
   
   IMPORTANT: Look closely at the General tab to verify that the check boxes that you cleared are still cleared. If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), your computer is not truly "clean-booted," and you may need assistance from the manufacturer of the program that is listed next to the selected, unavailable check box.

NOTE: To restore the computer to use a normal startup, click Normal Startup on the General tab in the System Configuration Utility, click OK, and then restart the computer.

Windows 98

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
2. On the Tools menu, click System Configuration Utility.
3. Click the General tab, click Selective Startup, and then click to clear the following check boxes:

   Process Config.sys file
   Process Autoexec.bat file
   Process Winstart.bat file (if available)
   Process Win.ini file
   Load Startup group items

4. Click OK, and then restart the computer.

NOTE: To restore the computer to use a normal startup, click Normal Startup on the General tab in the System Configuration Utility, click OK, and then restart the computer.

Part 3: Reinstall Zoo Tycoon

To reinstall Zoo Tycoon, follow these steps:

1. Insert the Zoo Tycoon CD-ROM into the computer's CD-ROM drive or DVD-ROM drive.
   
   If Setup does not start automatically, follow these steps:
   1. Click Start, and then click Run.
   2. In the Open box, type the following line, where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive.

      cd-rom:\setup.exe

   3. Click OK.
2. Follow the on-screen instructions to install Zoo Tycoon.

Part 4: Reinstall Dinosaur Digs

To reinstall the Dinosaur Digs Expansion Pack, follow these steps:

1. Insert the Zoo Tycoon Dinosaur Digs Expansion Pack CD-ROM into the computer's CD-ROM drive or DVD-ROM drive.
   
   If Setup does not start automatically, follow these steps:
   1. Click Start, and then click Run.
   2. In the Open box, type the following line, where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive.

      cd-rom:\setup.exe

   3. Click OK.
2. Follow the on-screen instructions to install Dinosaur Digs.