Visio 2002 stops responding if you manually connect organization chart shapes (323902)

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

ERROR SIGNATURE

This article discusses an incident in which the program stops responding that can have the following error signatures:

                                                    Module  
   App Name    App Version  Module Name             Version      Offset
   ----------------------------------------------------------------------
   Visio.exe   10.0.2420.4  Organization.chart.dll  10.0.2210.4  000531c8
   Visio.exe   10.0.525.4   Organization.chart.dll  10.0.525.4   000534ec

SYMPTOMS

If you manually connect position shapes by their control handles in the Organization Chart solution, Visio may stop responding, and the Error Reporting Wizard may appear.

Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.

CAUSE

This behavior occurs if when all the following conditions are true:

You are running Visio 2002 or Visio 2002 Service Release 1 (SR-1).
The operating system is Microsoft Windows NT 4.0 SP6, Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me).
You manually connect position shapes (Executive, Manager, Position, Consultant, Vacancy, or Assistant) with the yellow diamond control handle.

RESOLUTION

Service pack information

This problem is corrected in Visio 2002 Service Pack 2.

To resolve this problem, obtain the latest service pack for Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867749 How to obtain the latest Visio 2002 Service Pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Visio 2002 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date       Time     Version      Size    File name     
   ---------------------------------------------------------------
   Jul/01/02    1:21PM   10.0.3101  772 KB  Organization Chart.dll

WORKAROUND

To temporarily work around this issue, use a Dynamic Connector to route a connection between position shapes instead of using the yellow diamond control handle. To do this, use one of the following methods.

Method 1

From the Organization Chart Shapes stencil, drag a Dynamic Connector shape onto the drawing page.
Click Dynamic Connector endpoint handles (green square or cube with an "x" for a starting point or a plus sign for the end point), and then glue the end points to the position shapes.

Method 2

Use the mouse to drop subordinate shapes on superior shapes. The Organization Chart solution automatically routes a Dynamic Connector.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly