You receive an error message when you try to visit a secure Web site by using the Money Web browser or by using Internet Explorer (323898)


The information in this article applies to:

  • Microsoft Money Deluxe 2006
  • Microsoft Money Premium 2006
  • Microsoft Money Small Business 2006
  • Microsoft Money Standard 2006
  • Microsoft Money 2005 Deluxe
  • Microsoft Money 2005 Premium
  • Microsoft Money 2005 Small Business
  • Microsoft Money 2005 Standard
  • Microsoft Money 2004 Deluxe
  • Microsoft Money 2004 Premium
  • Microsoft Money 2004 Small Business
  • Microsoft Money 2004 Standard
  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2003 Standard
  • Microsoft Money 2002
  • Microsoft Money Deluxe 2002
  • Microsoft Money 2002 Deluxe and Business Edition
This article was previously published under Q323898

SYMPTOMS

When you try to visit a secure Web site by using the Microsoft Money Web browser or by using Microsoft Internet Explorer, you receive one of the following error messages:
Money cannot establish secure communication with the Internet, banking, or brokerage server because the server's digital certificate is invalid. If the problem persists, contact your Financial Institution.
Money can not run because your system is unable to encrypt data at the required level. To fix this, connect to the internet and download the latest security upgrade from: http://www.microsoft.com/money/security/
Money was unable to establish a secure connection because the digital certificate was invalid.
Error: Money was unable to establish a secure connection....... OFXIE 12045
Note Error messages may vary, depending on which browser you are using.

CAUSE

This problem may occur if any of the following conditions is true:
  • Your system date and time are incorrect.
  • Your Internet Options settings are incorrectly configured for your type of connection.
  • You have an outdated version of Microsoft Internet Explorer.

RESOLUTION

To resolve this problem, use the following methods in the order that they appear in.

Method 1: Check the system date and time

Double-click the clock in the notification area, at the far right of the taskbar. In the Date/Time Properties dialog box, you can change the date, time, and time zone.

Note An incorrect system date and time causes this error in any version of Internet Explorer.

If the date and time were incorrect, test your connection after you correct this information.

Method 2: Configure Internet Explorer

In Internet Explorer, follow these steps:
  1. On the Tools menu, click Internet Options.
  2. On the Security tab, click the Internet icon.
  3. Click Custom Level.
  4. Under Reset custom settings, click Medium-low, and then click Reset. Click Yes, and then click OK.
  5. On the Advanced tab, click Restore Defaults.
  6. Scroll down to the Security settings, and verify that the following check boxes are selected:
    • Use SSL 2.0
    • Use SSL 3.0
After you make these changes, test your connection in Money. If the issue is still not resolved, go to Method 3.

Method 3: Upgrade Internet Explorer

To obtain and install the latest version of Microsoft Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie

If you are using the latest version of Internet Explorer on Microsoft Windows 98 or Microsoft Millennium Edition, try rolling back to a previous version of Internet Explorer.
  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. Double-click Internet Explorer, and follow the directions on your screen.
  4. If the steps above do not resolve the issue, and if you are using Microsoft Windows XP, you may have to repair Internet Explorer.

    To troubleshoot issues with Internet Explorer, contact the operating system technical support. More support options available at the following Microsoft Web site:

    http://support.microsoft.com/support/default.asp

After you upgrade to the latest version of Internet Explorer, test to see if the issue is resolved.

Method 4: Download and install the latest Microsoft Windows 2000 High Encryption pack

Download and install the latest Windows 2000 High Encryption. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/recommended/encryption/download.asp

Modification Type:MajorLast Reviewed:7/4/2005
Keywords:kberrmsg kbprb KB323898
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