You receive the "CiceroUIWndFrame: GRAPH.EXE - Application Error" error message when you delete multiple columns from a graph (323613)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft PowerPoint 2002
This article was previously published under Q323613

SYMPTOMS

If you try to delete multiple columns from a Microsoft Graph file that is embedded in a Microsoft PowerPoint presentation slide, you may receive the following error message:
CiceroUIWndFrame: GRAPH.EXE - Application Error
The instruction at xxxxxxxx referenced memory at xxxxxxxx. The memory could not be written.
If PowerPoint stops responding (hangs) and you press CTRL+ALT+DEL to quit PowerPoint, you may receive the following application error message:
   AppName: Graph.exe    AppVer: 10.0.2602.0   ModName: Mso.dll 
   ModVer: 10.0.3311.0   Offset:0001c468 

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.3501.0   Offset: 0043b8b2

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 000098b3 

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 000620af

   AppName: Excel.exe    AppVer: 10.0.4109.0   ModName: Excel.dll 
   ModVer: 10.0.4109.0   Offset: 002a8ead

CAUSE

This problem may occur after you delete a column from the datasheet because the data structure of the datasheet is checked for possible compaction to reduce the memory used. When you delete many columns in quick succession, memory clean up does not occur as expected. The memory manager eventually corrupts the memory heap for Microsoft Graph and causes PowerPoint 2002 to stop responding.

RESOLUTION

Service pack information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date          Time    Size        File name
   --------------------------------------------------
   28-Aug-2002   03:06   2,241,240   Graph.msp
   28-Aug-2002   16:31   2,107,292   Graph_admin.msp
   30-Aug-2002   14:30       3,162   Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date           Time  Version         Size       File name
   ----------------------------------------------------------
   23-Aug-2002   17:59  10.0.4420.0     2,144,840  Graph.exe



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbQFE kberrmsg kbslideshow kbgraphic kbbug kbfix kbOfficeXPPreSP2fix KB323613
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