"Can't Contact LDAP Directory server (81)" error message when you write an e-mail message in Outlook 2002 (323612)

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Part 1: Download and Install the Fix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Size       File name
   --------------------------------------------
   21-Feb-2003  23:40  5,210,692  Outlookff.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2002  15:23  10.0.4517.0    105,032  Envelope.dll
   09-Jan-2003  16:31  10.0.4907.0    346,696  Exsec32.dll
   08-Aug-2002  21:22  10.0.4406.0    137,800  Impmail.dll
   23-Jan-2003  19:04  10.0.4921.0    543,304  Outlcm.dll
   20-Feb-2003  19:20  10.0.5018.0  6,314,568  Outllib.dll
   11-Oct-2002  16:14  10.0.4608.0     92,744  Outlmime.dll
   20-Feb-2003  19:20  10.0.5018.0     47,688  Outlook.exe
   08-Nov-2002  15:47  10.0.4705.0    121,416  Outlph.dll
   25-Nov-2002  12:50  10.0.4721.0     47,688  Recall.dll

Part 2: Activate the Fix

After you download and install the fix, you must create the DisableLDAPWhenOffline value to activate the fix:

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Click the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\LDAP

4. With the LDAP key selected, point to New on the Edit menu, and then click DWORD Value.
5. Type DisableLDAPWhenOffline, and then press ENTER.
6. With DisableLDAPWhenOffline selected, click Modify on the Edit menu.
7. In the Value data box, type 1, and then click OK.
   
   Note To activate the fix, change the Value data box to 1. To turn off the setting, change the Value data box to 0.
8. On the File menu, click Exit to quit Registry Editor.

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base: Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base: