OFF2001: "Registration Could Not Be Completed" Error Message When You Try to Start Word (323298)


The information in this article applies to:

  • Microsoft Office 2001 for Mac
This article was previously published under Q323298

SYMPTOMS

When you try to start Microsoft Word 2001, you may receive the following error message:
Registration could not be completed because one or more required files are damaged or missing.

CAUSE

This problem may occur if the Office installation is damaged.

RESOLUTION

To resolve this problem, follow the steps in method 1. If the problem is not resolved, follow the steps in method 2.

Method 1: Delete Two Preferences Files

  1. Locate the following two files in Macintosh HD:System Folder:Preferences folder:

    Embedding Preferences
    PPC Registration Database

  2. Drag these two files to the Trash.
  3. Start Word to see if the issue has been resolved.

    If the problem still occurs, follow the steps in method 2.

Method 2: Remove and Reinstall Office

NOTE: Before you start this procedure, make sure to back up any personal files in the Microsoft Office 2001 folder.

  1. Click the article number below to view the article in the Microsoft Knowledge Base, and then follow the steps in the article to remove Office:

    269856 How to Remove Microsoft Office 2001 from Your Computer

  2. Click the article number below to view the article in the Microsoft Knowledge Base, and then follow the steps in the article to reinstall Office:

    274033 How to Perform a Drag-and-Drop Installation of Microsoft Office 2001 for Mac

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbprb KB323298
©2004 Microsoft Corporation. All rights reserved.