CYBERsitter 2001 May Cause an Error Message in Windows XP (323257)

SYMPTOMS

When you are running CYBERsitter 2001 by Solid Oak Software, you may receive the following error message:

Cybersitter has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:

App name      App version  Module name  Module version  Offset
----------------------------------------------------------------
iexplore.exe  6.0.2600.0   lspcs.dll    1.0.0.11        0000d002

RESOLUTION

Solid Oak Software Inc. is aware of this issue and can provide a solution. For information about how to obtain technical support from Solid Oak Software, visit the following Solid Oak Software Web site:

http://www.cybersitterhelp.com

MORE INFORMATION

For additional information about Solid Oak Software Inc., visit the following Solid Oak Software Web site:

http://www.cybersitter.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Solid Oak Software, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.