SMS: Status Messages Are Not Processed If a Status Filter Rule Contains Leading or Trailing Spaces (323146)

SYMPTOMS

After you create a new Status Filter rule in the Systems Management Server (SMS) Administrator console, no new status messages may be processed or summarized at the site. This may occur no matter how you configured the rule, or where you put the rule in the list of Status Filter rules. When this problem occurs, the following entry may be recorded in the Statmgr.log file when the SMS_STATUS_MANAGER component starts:

ERROR: The component item for SMS_STATUS_MANAGER in the master site control file does not contain property list items for a status filter named "SMS_STATUS_MANAGER", or those property lists are corrupt or badly formatted.

Additionally, the following log entry may be recorded many times:

Sleeping for 60 seconds...
A new version of the master site control file is not available yet.

CAUSE

This problem may occur if there are leading or trailing spaces in the name of the Status Filter rule. Note that the name of a Status Filter rule can contain up to 1,024 characters, but only the first 250 characters appear in the SMS Administrator console.

WORKAROUND

To avoid this issue, make sure that Status Filter rule names do not contain leading or trailing spaces. If a Status Filter rule name contains a leading or trailing space, you must delete the rule and then re-create it.