BUG: Splash.jnx Page Is Missing After You Remove MSN Services (323001)


The information in this article applies to:

  • Microsoft TV Server
This article was previously published under Q323001

SYMPTOMS

After you perform the MSN Services Uninstall process on a computer running Microsoft TV Server (to return the computer to the Core original state), you receive the following error message:
"The server ran into a technical problem".

CAUSE

This behavior occurs because the Splash.jnx page file is missing from the directory Drive Name:\Program Files\Microsoft TV Server\TV Applications\Appdata\WtvLogonApp.

WORKAROUND

To work around the problem, follow these steps:
  1. Copy Splash.jnx to the local computer running Microsoft TV Server.
  2. Run ABCRebuiId.cmd to compile the .jnx page file.
  3. Stop any Microsoft TV Server application services that are running.
  4. Restart the Microsoft TV Server application services.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When the behavior occurs, the WtvLogonApp log file appears as follows: 
Log Started [ timestamp 1019070279 ]
                                      
    DLogFileSink::WriteFileHeader()
    DLogFileSink.cpp:1491    [1112-0x578]                    04/17 12:04:39

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[1112-0x578]         04/17 12:04:39

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[1112-0x578]         04/17 12:04:39

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1112-0x578]         04/17 12:04:39

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1112-0x578]         04/17 12:04:40

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[868-0x8C0]          04/17 12:10:57

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[868-0x8C0]          04/17 12:10:57

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[868-0x8C0]          04/17 12:10:57

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[868-0x8C0]          04/17 12:10:57

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[1052-0x4A8]         04/17 13:03:59

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[1052-0x4A8]         04/17 13:03:59

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1052-0x4A8]         04/17 13:03:59

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1052-0x4A8]         04/17 13:04:00

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[672-0x398]          04/17 14:26:17

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[672-0x398]          04/17 14:26:17

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[672-0x398]          04/17 14:26:17

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[672-0x398]          04/17 14:26:17

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[952-0x5D8]          04/17 14:29:51

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[952-0x5D8]          04/17 14:29:51

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[952-0x5D8]          04/17 14:29:51

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[952-0x5D8]          04/17 14:29:51

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[1468-0x218]         04/17 15:39:43

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[1468-0x218]         04/17 15:39:43

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1468-0x218]         04/17 15:39:43

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1468-0x218]         04/17 15:39:43

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[984-0x868]          04/17 15:42:42

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[984-0x868]          04/17 15:42:42

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[984-0x868]          04/17 15:42:42

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[984-0x868]          04/17 15:42:42

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    JinxSession.cpp:463      WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified.
    Render()                 F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvAppReqCtx.cpp:839     WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified.
    DispatchRequest()        F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvSvcApp.cpp:877        WtvLogonApp[984-0x6C8]          04/17 16:07:25*

The system cannot find the path specified.
    HandleClientRequest()    F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvSvcApp.cpp:772        WtvLogonApp[984-0x6C8]          04/17 16:07:25*

Server request handler failed [ req id 183 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    ServerMgr.cpp:1462       WtvLogonApp[984-0x6C8]          04/17 16:07:25*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    JinxSession.cpp:463      WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified.
    Render()                 F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvAppReqCtx.cpp:839     WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified.
    DispatchRequest()        F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvSvcApp.cpp:877        WtvLogonApp[984-0x6C8]          04/17 16:07:43*

The system cannot find the path specified.
    HandleClientRequest()    F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    WtvSvcApp.cpp:772        WtvLogonApp[984-0x6C8]          04/17 16:07:43*

Server request handler failed [ req id 190 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()F3B777BA-B173-4982-98FE-61207D5D712C/MOTODCT50000000010bd5369
    ServerMgr.cpp:1462       WtvLogonApp[984-0x6C8]          04/17 16:07:43*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    JinxSession.cpp:463      WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified.
    Render()                 B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvAppReqCtx.cpp:839     WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified.
    DispatchRequest()        B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:877        WtvLogonApp[984-0x510]          04/17 16:32:15*

The system cannot find the path specified.
    HandleClientRequest()    B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:772        WtvLogonApp[984-0x510]          04/17 16:32:15*

Server request handler failed [ req id 333 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    ServerMgr.cpp:1462       WtvLogonApp[984-0x510]          04/17 16:32:15*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    JinxSession.cpp:463      WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified.
    Render()                 B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvAppReqCtx.cpp:839     WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified.
    DispatchRequest()        B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:877        WtvLogonApp[984-0x85C]          04/17 16:36:26*

The system cannot find the path specified.
    HandleClientRequest()    B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:772        WtvLogonApp[984-0x85C]          04/17 16:36:26*

Server request handler failed [ req id 373 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    ServerMgr.cpp:1462       WtvLogonApp[984-0x85C]          04/17 16:36:26*

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[1300-0x628]         04/17 16:39:06

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[1300-0x628]         04/17 16:39:06

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1300-0x628]         04/17 16:39:06

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1300-0x628]         04/17 16:39:06

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    JinxSession.cpp:463      WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified.
    Render()                 B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvAppReqCtx.cpp:839     WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified.
    DispatchRequest()        B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:877        WtvLogonApp[1300-0x698]         04/17 16:41:22*

The system cannot find the path specified.
    HandleClientRequest()    B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:772        WtvLogonApp[1300-0x698]         04/17 16:41:22*

Server request handler failed [ req id 41 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    ServerMgr.cpp:1462       WtvLogonApp[1300-0x698]         04/17 16:41:23*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    JinxSession.cpp:463      WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified.
    Render()                 B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvAppReqCtx.cpp:839     WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified.
    DispatchRequest()        B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:877        WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

The system cannot find the path specified.
    HandleClientRequest()    B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    WtvSvcApp.cpp:772        WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

Server request handler failed [ req id 90 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()B40910DA-1B14-4EB2-80E5-94B88CC8EA88/MSTVSIMU00000000f73a22c0
    ServerMgr.cpp:1462       WtvLogonApp[1300-0x7B4]         04/17 16:47:36*

Error loading file D:\Program Files\Microsoft TV Server\\TV Applications\appdata\WtvLogonApp\Splash.jnx:
    The system cannot find the path specified.
    LoadAFile()              98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea
    JinxSession.cpp:463      WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified.
    Render()                 98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea
    WtvAppReqCtx.cpp:839     WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified.
    DispatchRequest()        98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea
    WtvSvcApp.cpp:877        WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

The system cannot find the path specified.
    HandleClientRequest()    98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea
    WtvSvcApp.cpp:772        WtvLogonApp[1300-0x6B0]         04/17 17:05:55*

Server request handler failed [ req id 175 ]: The system cannot find the path specified.
    ServerMgr::PassReqToServer()98D0C3CC-BF51-4329-A494-4D05D109D3E3/MOTODCT50000000010bcd9ea
    ServerMgr.cpp:1462       WtvLogonApp[1300-0x6B0]         04/17 17:05:56*

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[1044-0x49C]         04/17 17:48:51

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[1044-0x49C]         04/17 17:48:51

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1044-0x49C]         04/17 17:48:51

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[1044-0x49C]         04/17 17:48:51

JINXConductor Conductor
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:58   WtvLogonApp[680-0x32C]          04/17 18:13:40

US Conductor module list length: 2
    CSimpleConductor::Initialize()(unknown requestor)
    SimpleConductor.cpp:66   WtvLogonApp[680-0x32C]          04/17 18:13:40

Adding module 0: WorkOrder
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[680-0x32C]          04/17 18:13:40

Adding module 1: CableConfirm
    CSimpleConductor::AddModule()(unknown requestor)
    SimpleConductor.cpp:254  WtvLogonApp[680-0x32C]          04/17 18:13:40
Modification Type:MinorLast Reviewed:6/18/2003
Keywords:kbbug kbpending kbprb KB323001
©2003 Microsoft Corporation. All rights reserved.